Hi, every time I try to access Google or YouTube, I am redirected to some “update your flash player” page, and it occurs on all the devices connected on the home network. Some websites work, other times “the webpage is unavailable”. Then there are times kaspersky internet security pops up with an access denied, saying ” HEUR:Trojan.Script.Generic” is detected, but nothing is done about it. This thing “adapts” when I try accessing other search engines, looking for ways to deal with whatever is going on with the computers, such as yahoo or bing, these websites all of a sudden are redirected to the “update your flash player” page. Scanned full with kaspersky and malware bytes and nothing comes up. Please Help!


HEUR.Trojan.Scritp.Generic Description:

HEUR.Trojan.Scritp.Generic is a bogus Flash Player update page. It can generate many system errors to the systems. The registry can be added with its vicious data and system settings can be modified by this virus arbitrarily. Also, this Trojan infection can delete or infected system related files to avoid being removed. The main targets of this infection are the computers with Windows operating systems. Cyber hackers who make this infection can spread it with many ways. It is hard for computer users to prevent this infection from coming. As soon as this infection sneaks into target computers, it will begin to make chaos to the entire systems from many aspects. HEUR.Trojan.Scritp.Generic is not “intentionally” to infect other documents and it is good to camouflage itself to attract users to download. It can provide open the portal of infected computers to hackers, then allows hackers to destroy, steal those kinds of files, or even remotely infected computers. This Trojan program can obtain the right to use the computer even without the user’s permission. Its application capacity is very small, so it won’t take up too much memory resource when running, and the anti-virus software is difficult to find it out. It won’t take up too much memory resource when running, after you run a document with the Trojan, it will automatic login in the system boot area immediately. After that, it will run automatically when Windows loading, and then it will change the file name, stealth, or copied to other folder automatically at once.

This kind of trojan targets to attack all the Windows computer users around the global, including Windows 7, Windows 8, Windows 10, Windows Vista, and Windows XP and so on. Hackers have developed a variety of functions to disguise the Trojan to reduce user alert and deceive the purpose of the user. Regarding the anti-virus software, there is not a perfect anti-virus program can solve everything because many viruses are created each day and it takes time for anti-virus software to make solutions for the latest viruses. We recommend that you don’t visit of unknown origin site, and use of unknown origin software (many pirated or crack software is carry Trojans, it needs your experience to distinguish that), if you did it. Trojans, viruses will not easily into your computer.

Warm prompt: Processing manual removal is supposed to have a certain level of computer literacy. If you are not sure how to start and are afraid of making any critical mistakes damaging the computer system, please live chat with YooCare/YooSecurity PC professional online service now.

The harm of the HEUR.Trojan.Scritp.Generic:

1. To steal your web game account, and threatening the safety of your virtual property. After steal your account, it will transfer account in the game equipment immediately, hackers will profit from selling these stolen game equipment and the currency.
2. It damages the Firewall to steal financial details with no notice. It uses keyboard record ways to steal your online accounts and passwords, and sent to the hacker, then lead to economic losses directly.
3. It uses instant messaging software to steal your identities to spread the Trojan virus. The infected computer can download hackers specify any program, it is harmful to the uncertain.
4. It can open your computer terminal, and then remote control by hackers. It will be very dangerous for your data and personal information.

Manual Removal Guide of HEUR.Trojan.Scritp.Generic (For Computer Literate)

First, we don’t suggest you carry out the System restore. It is not a wise choice to remove the Trojan program. System restore will back up the Trojan program. Because windows ban external programs, including antivirus program and modify the system restore. Therefore, anti-virus program or tool can’t delete the threat folder in the System Restore. In this way, the system restore could restore the infected file to computer, even if you have removed all other location infected files. And here is the step-by-step removal guide for all computer users.

Step 1: Press the Ctrl+Alt+Delete keys at the same time, and then click Star Task Manager. One-click “Processes” tab on top, then find relevant process and click “end process”.

Windows Task Manager

Step 2: Double-click “my computer”, then click “Organize button”. Click folder and search options. Click “View” button. And choose Show hidden files, folders and drives .then click “OK”.


Step 3: Click “Start” button, then click “Control Panel”. Click “Uninstall a program” (on the Programs section), select the suspicious program and uninstall it.

Step 4: Open Registry by Typing in the Run box and Hit Enter Key.



HEUR.Trojan.Scritp.Generic is a harmful virus that can make chaos to the infected computers. The main targets of it can be the computers that run Windows operating systems. Once this infection comes to your system, you will realize that your computer will perform in a poor way. You have to wait a long time to boot up your system or run programs. What’s worse, this Trojan can contain a keylogger which can record your sensitive information saved on the system. If this Trojan cannot be removed in time, you will suffer from more damages on your computer and even financial losses.

Note: If you still can’t remove the Trojan program. And to avoid the wrong operation and in order to protect your computer. Contact online experts for help now!

Published by Tony Shepherd & last updated on October 26, 2016 4:47 am

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