Hi! Could you please help me? My computer is broken. It is saying that I need to call this 1-844-552-7825 number. It is a blue screen and says I need to call this number to contact Microsoft technicians for help. Should I call the number? Can I trust it? On the top of this page it says “The page at 123helpmypc.com says: There is a .net frame work file missing due to some harmful virus……” Does my computer really get infected by a virus? If so, how could I get rid of the virus? Any help would be highly appreciated.

Got 123helpmypc.com Webpage on Computer? Is it real?

This 123helpmypc.com webpage could be classified as a malicious browser hijacker. It is a fake support that tricks online users into calling the number then using its tech support. It says your computer has some errors due to some harmful virus and it asks you to contact Microsoft technicians by calling the Toll free Helpline number 1-844-552-7825. It tells you that do not turn off or restart your computer or you may lose your data and damage your computer operating system. This 123helpmypc.com browser hijacker has a blue screen background saying about some error codes and BSOD problem and also offers the number asking to call. There are many similar fake supports on the Internet. They all tell you that your computer has some problems due to some kind of virus and ask you to call a number. Once you call the number, you may be told that they need to remotely get to your computer to help you remove the virus. In reality, they will copy some malicious programs to your computer and make you believe that the programs they added to your computer are good to use. However, the programs which are added by the fake support may be able to get your sensitive information and may make your computer chaotic.

The Screenshot of This Browser Hijacker

Scam tech support

It is a common issue that appears on many online computers. It could infect many popular browsers like Google chrome, Mozilla Firefox and Edge. Once you see this malicious browser hijacker on your browser, you may have no ability to leave this 123helpmypc.com page. Then your browser’s settings have been changed and your default homepage has been set as this browser hijacker. It may make your computer get slow if you don’t remove it as soon as possible. It may affect your Internet speed then make you take longer time to load webpages.
Once you get this 123helpmypc.com browser hijacker on your computer, please note that it is not smart to call the number, you should ignore this message and remove it from your computer immediately. It says the number is a toll free number but we don’t know that if it tells the truth. When you call the number, you may lose your money immediately, so please don’t call the number. It is not from Microsoft, it is just a fake support that aims to cheat people. Once again, PLEASE DON’T CALL THE NUMBER. THE ONLY THING YOU SHOULD DO IS TO REMOVE THIS BROWSER HIJACKER FROM YOUR COMPUTER MANUALLY.

The properties of The Browser Hijacker

– Can change the browser settings and it is so hard to change back.
– Could make your browser slower and slower then crash down
– Change the search engine, when you search on this hijacker, the results are not you wanted.
– Can get your sensitive information like credit card accounts, phone call number and your home address
– May add some weird tool bars to your browser, and these tool bars may link to many ads websites.

If you find any symptoms listed above showing on your computer, then your computer must be suffered with a browser hijacker that causes you keep being redirecting to this 123helpmypc.com. Welcome to contact YooSecurity Online PC Experts for manual removal guide. Also, we will provide a short removal guide below for computer literate.

NOTE: Being afraid to do any wrong operation during the process of removing this browser hijacker? Please contact YooSecurity Online PC Experts, we are here to help you:

The way to remove Browser Hijacker (For Computer Literate)

There is a removal guide of 123helpmypc.com Browser Hijacker provided here; however, expertise is required during the process of removal, please make sure you are capable to do it by yourself.

1st Press Ctrl, Shift and Esc keys at the same time to open the Windows task Manager. Then click the “Processes” tab at the top to find the suspicious processes to stop them.

task-manager

2nd Go back to desktop and then click “start” at the left hand angle then type “regedit” in Search programs and files box, then press Enter key and you will open the “Registry Editor”

start

3rd In Registry Editor, please find the suspicious registry files related to this 123helpmypc.com browser hijacker. They are usually in HKEY_LOCAL_MACHINE > SOFTWARE. If you can’t find the suspicious registry, you are welcome to contact our expert for help.

Registry_Editor_Vista

4th After you find the suspicious registry files, you need to find the location of the .exe files of the 123helpmypc.com browser hijacker. In general, they will be located in operating system drive. Click start >> Computer or My computer. Usually, the operating system drive is Local Disk (C:)

Capture

5th All the files related to the browser hijacker will be in Windows >> System 32. Find all the related files of 123helpmypc.com browser hijacker and then delete them. Just make sure that what you delete is not the operating system or your computer system will crash. If you are not good at it, we are welcome you to ask for an expert for help.

Capture2
Similar video on browser hijacker removal:

Conclusion:

This 123helpmypc.com page you got on your computer is from a fake tech support. You should ignore what it tells you and get rid of it without delay. Generally, it would pop up when you visit some unsafe websites or accidently click on some pop up ads. It would randomly appear and make you be unable to visit other webpages. It usually tells you that your computer has some errors which are caused by some harmful viruses and ask you to call a number to contact a “Microsoft technician” to resolve the problem. Please keep in mind that this number is not from Microsoft and don’t call the number. The effective way to get rid of this browser hijacker is to manually remove it from your computer.

Suggestion: To follow removal guide that mentioned above, a level of computer knowledge is needed. Still can’t get out of 123helpmypc.com? Contact online experts for help now!

Published by Karen Lawrence & last updated on November 8, 2016 6:11 am

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