Hey, recently my laptop works slowly and I suspect that it’s hacked by a malware, so I run Norton to make a full scan for laptop. Norton says a threat Trojan.win32generic corrupts many files and programs. I know that is a Trojan virus. I guess this virus should be from a website that claims itself a legitimate HP printer online service. Several days ago I accidentally open that webpage, and then my laptop starts to run improperly. I found Trojan virus is hard to be eliminated by antivirus. Do you have any suggestion to help eliminate this Trojan virus completely?

Brief Introduction of Trojan.win32generic Virus

Trojan.win32generic is a dangerous and hazardous Trojan horse which usually attacks windows computer. The virus enters the windows system and implants its malicious files and codes to severely mess up system performance. It will go into crucial system place like start-up items, registry editor, Windows folder or program files and so on, and then it modifies and disables important system files and programs, which will let computer run in an improper way totally. For example, if this virus interrupts start-up item, computer will have a problem with starting up. It takes a long time to booting up or gets stuck at logo screen or login screen and can’t reach the desktop. Sometimes, you will see some error codes with a blue background. If your computer gets such severe problems, computer will be soon destroyed by this Trojan.win32generic virus. Since this Trojan horse changes or disable system files, many unwanted exe or dll files showing on desktop, and they are hard to be deleted directly. Taskbar is easy to get frozen there and all programs you’re running will be stuck at the same time, and Windows explorer keeps stopping working.  Trojan.win32generic virus also changes DNS settings to block your access to the Internet and download any new programs especially security tool.

Trojan.win32generic virus will be a big threat to computer security. It even can open backdoor to bring other dangerous computer threat like adware, malware, spyware, ransomware or worm. More infections get into the system, system will become more vulnerable and many system loopholes will happen. Computer performance will be worse. Antivirus’ ability to protect computer will be weakened and worsened. The troubleshooting mode like Safe Mode will be attacked by this virus. Even worse, if your computer becomes weaker when it gets so many infections, it will be easier to be hacked by cyber scammer with help of this Trojan.win32generic virus or other computer threats. Cyber scammer can control and access your computer and get what they want from your computer. At that time, your important data like bank account, credit card details, email or facebook password or business details will be stolen by cyber hackers. You may get into trouble with financial loss in future due to this problem. Therefore, once you find this nasty Trojan virus on your machine, you should eliminate it as soon as possible.

Some Traits about Trojan.win32generic Virus

-Can slow down the performance of the computer, or even blue screen.

-Can create many junk files which occupy a lot of space in hard drive.

-Can download other malicious programs into computer, which make further damage.

-Can redirect you to pages you don’t want all the time no matter what you are doing.

-Take a long time to turn on or shut down your computer

-Your sensitive information can be stolen by hacker who can access to your computer with the help of this Trojan.

-May pretend as an anti-virus program and cheat you that computer is in dangerous, and ask you to pay to remove the threats.

Warm prompt: It’s complicated for people who are not computer savvy or not familiar with the virus to remove the Trojan.win32generic virus. You can contact YooCare/YooSecurity PC professional online service for help:

Removal Guide for PCs with Windows OS

There is a removal guide of Trojan provided here; however, expertise is required during the process of removal, please make sure you are capable to do it by yourself.

>>>>>> Press Ctrl+Shift+Esc keys simultaneously to get the Task Manager to stop the active processes of Trojan.win32generic virus. To do this, you will need to click the “Processes” tag at the top then find out suspicious processes and right click on them and select “End Process”.

Task manager


>>>>>> Click “Start” menu at the lower left corner and type “regedit” in the search programs and files box and press Enter key. Then you will open the “Registry Editor”.

start menu


>>>>>> You will need to find out the suspicious registry files related to this Trojan.win32generic virus in the Registry Editor, They are usually located in: HKEY_LOCAL_MACHINE > SOFTWARE. You need to distinguish them from their “Name” and “Data” at the right column. All of them will be randomly distributed. If you are not good at this, ask for an expert for help.

registry editor

>>>>>> After you find out the suspicious registry files, you need to find out where the .exe files of the Trojan virus locates. Usually, they will be in the operating system drive. To open it, you will need to click Start menu > Computer & My computer. Generally speaking, the Operating System drive is Local Disk (C:).

Hard diskdrives

>>>>>> Basically speaking, all the related files of Trojan.win32generic virus will be located in Windows > System32. Find out all the files of the Trojan virus and delete them. Make sure that all the files you deleted are viruses, but not the files of the operating system. Any mistakes will cause data loss even system crash.

System 32

Video of Key Steps on How to Modify or Change Windows Registry:


Trojan.win32generic virus can severely attack your computer once it gets on your PC. It corrupts your system files, weakens the security level of the infected computer and modifies all your key registry settings as well as disables your firewall because of its root-kit. The CPU usage percentage will become higher than before, which will cause constant blue or black screen death and system freeze. This Trojan virus helps cyber criminals remotely control the infected PC. So hackers can do anything on your PC and get any information from your computer or by tracking your online history. And users’ personal information like credit card, bank account details, log-in passwords or other financial information could be leaked out. Victims of this virus will suffer from financial loss. This Trojan must be removed as fast as possible to avoid further damages if you detect this nasty thing on your computer.

Warm prompt: If you are not computer savvy or not familiar with the virus to remove this Trojan.win32generic virus. You can contact YooCare/YooSecurity PC professional online service for help:

Published by Tony Shepherd & last updated on June 2, 2016 4:17 am

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