I have come across troubles running on my computer lately. I ran a full scan by Norton and this Backdoor.Generic11.ZNE popped up. Norton seems to have difficulties getting rid of this threat completely as the virus will reappear each time I restart the PC. It’s been giving me lots of troubles and I have been struggled for a while trying to remove the virus. Did a system restore and ran some antivirus programs. Nothing worked. How do I delete this threat completely?

Backdoor.Generic11.ZNE – Remove Trojan Infection

Backdoor.Generic11.ZNE is a Trojan threat that has been detected by Norton mostly on Windows computers. However, many antivirus programs fail constantly when it comes to the removal of this virus. According to studies, the rootkit component of this Trojan infection has enabled it to run together with a Windows process so as to escape from antivirus removal. In the meantime, many security-related processes will be aggressively terminated by the Trojan virus giving it a pleasant environment to reside. Hence, lots of PC users will come across troubles when trying to delete this threat off of the system. But it has to be removed soon or risky consequences can be expected including potential malware attacks, privacy security issues and remote control by unknown parties online ect. This passage contains a general guide on how to remove the Trojan pop up manually.

The nasty Backdoor.Generic11.ZNE virus can attack your Windows via bundling with the unknown freeware you download. After its install, the Trojan threat can modify the system default settings and inject malicious codes to allow its auto start-up each time the infected PC starts. Basically, the infected PC will run at a rather high percentage of disk space. Users won’t be able to use the computer properly until the Trojan infection is completely removed:

System defaults can be automatically adjusted to provide convenience for other threats.
Numerous security popups can be seen on the computer constantly.
Unknown downloads can be automatically started without consent.
System becomes rather sluggish.
BSOD can be expected.
Computer automatically shuts down every once in a while.

How to get rid of Backdoor.Generic11.ZNE virus completely without reappearing?
As mentioned above, in order to avoid antivirus removal, the Trojan can pretend to run as a valid Windows process. This Trojan virus is not only a master in hiding itself on the infected system to avoid any attempt of removal, but can slow down the computer causing a hard time for users to operate. You may have tried several different security programs trying to delete the virus but couldn’t. While antivirus removal cannot get rid of this nasty Trojan virus fully, manual removal is introduced. Different program files and registry keys will be dealt with which will require expertise. Any mistake during the manual removal could cause unpredictable consequences on the system.

Suggestion: If you are not qualified with advanced computer skills and don’t want to make things worse, contact YooSecurity Online PC Experts now to get help to get rid of the Trojan virus popup:

Guide to Remove Trojan Virus Pop-up Alert Manually

Step-by-step manual removal guide:
*Special hints: Below are some general steps on how to get rid of Backdoor.Generic11.ZNE virus pop up manually. But as mentioned before, the virus files and locations can change from time to time in order to hide itself deep inside the system. If you are having troubles identifying the files to delete, look closely and pay attention to those similar system files with different paths. This Trojan horse is capable of renaming its files quite similarly with system files. Confusing letters or digits like “1” and “I”, “0” and “o” may be used.

1. Windows Task Manager.

Press CTRL+ALT+DELETE or CTRL+SHIFT+ESC; or pull up Run box from Start menu to type in taskmgr
Click on Processes tab
End process of items related to the Trojan virus
Click on Applications tab
Right click on the items you want to End
Go To Process
End Processes

2. Delete virus files and registries from system.

Click on Start button
Control Panel
Search for “folder options” on top right corner
Click on View tab
Show hidden files, folders, and drives

C:\Users\user name\AppData\local\temp\-
C:\Users\user name\appdata\local\-\cache\random.exe.

Similar video guide to modify Windows registry:


The detected threat Backdoor.Generic11.ZNE by your Norton is categorized as a Trojan virus that can attack Windows and cause constant chaos to prevent users from running on the machines efficiently. This Trojan threat can sneak onto your computer in a bundle with freeware and avoid antivirus removal by running like a valid Windows process. It uses up lots of CPU usage and can be responsible for potential malware and remote access from unknown parties online. Because of its specific characters, you are suggested to get rid of the threat via manual process to guarantee a complete clean.

Note: Still have unknown processes running on Windows Task Manager? Wonder if the Trojan is removed completely? To save your PC from all the damages, Contact YooSecurity Online PC Experts to get help now to completely remove the nasty Trojan virus now:

Published by Tony Shepherd & last updated on May 2, 2014 2:09 am

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